Support #2048
open
Added by Martha Tindall 11 months ago.
Updated 9 months ago.
Description
Hi
I am having issues when trying to use the code creator on your website. When I click save the save it does nothing and doesn't save the variable to the code creator on the right of the screen. I have tried different browsers, clearing my cookies and different variables but have no luck.
Thanks
Martha
Files
- Category set to Code Creator
- Status changed from New to Feedback
- Assignee set to Understanding Society User Support Team
- % Done changed from 0 to 30
- Private changed from Yes to No
Hello Martha,
Which specific variables are you trying to use? I just did a similar exercise myself and everything appeared to be working correctly. Would you mind sharing the variables you're using so I can check if that's causing the issue?
I hope this information is helpful.
Best wishes,
Roberto Cavazos
Understanding Society User Support Team
Hi Roberto
I have tried various variables including benbase4, sc_ghq1_dv and age_dv.
Thanks
Martha
Hello Martha,
I've completed the process to obtain the code and can confirm that it's working fine. I'm attaching the code in a text file for your reference. Additionally, I'm including a screenshot that illustrates the location of the saved variables after clicking the save button.
Please let us know if you need additional variables.
I hope this information is helpful.
Best wishes,
Roberto Cavazos
Understanding Society User Support Team
Hi Roberto
Thanks for your help. I am still having issues but will edit the code you sent for now and hope it resolves itself soon.
Martha
- Status changed from Feedback to Resolved
- % Done changed from 50 to 100
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