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Support #2048

Code Creator

Added by Martha Tindall 2 months ago. Updated about 1 month ago.

Status:
Resolved
Priority:
Urgent
Category:
Code Creator
Start date:
02/07/2024
% Done:

100%


Description

Hi

I am having issues when trying to use the code creator on your website. When I click save the save it does nothing and doesn't save the variable to the code creator on the right of the screen. I have tried different browsers, clearing my cookies and different variables but have no luck.

Thanks
Martha


Files

MT-code creator (07Feb2024).txt (7.83 KB) MT-code creator (07Feb2024).txt Understanding Society User Support Team, 02/07/2024 10:16 AM
code creator (#2048).jpg (1 MB) code creator (#2048).jpg Understanding Society User Support Team, 02/07/2024 10:16 AM
#1

Updated by Understanding Society User Support Team 2 months ago

  • Category set to Code Creator
  • Status changed from New to Feedback
  • Assignee set to Understanding Society User Support Team
  • % Done changed from 0 to 30
  • Private changed from Yes to No

Hello Martha,

Which specific variables are you trying to use? I just did a similar exercise myself and everything appeared to be working correctly. Would you mind sharing the variables you're using so I can check if that's causing the issue?

I hope this information is helpful.

Best wishes,
Roberto Cavazos
Understanding Society User Support Team

#2

Updated by Martha Tindall 2 months ago

Hi Roberto

I have tried various variables including benbase4, sc_ghq1_dv and age_dv.

Thanks
Martha

#3

Updated by Understanding Society User Support Team 2 months ago

Hello Martha,

I've completed the process to obtain the code and can confirm that it's working fine. I'm attaching the code in a text file for your reference. Additionally, I'm including a screenshot that illustrates the location of the saved variables after clicking the save button.

Please let us know if you need additional variables.

I hope this information is helpful.
Best wishes,

Roberto Cavazos
Understanding Society User Support Team

#4

Updated by Martha Tindall 2 months ago

Hi Roberto

Thanks for your help. I am still having issues but will edit the code you sent for now and hope it resolves itself soon.

Martha

#5

Updated by Understanding Society User Support Team about 1 month ago

  • Status changed from Feedback to Resolved
  • % Done changed from 50 to 100

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