Understanding Society User Support

Many thanks for your enquiry. The Understanding Society team is looking into it and we will get back to you as soon as we can.

We aim to respond to simple queries within 48 hours and more complex issues within 7 working days. While we will aim to keep to this response times due to the current coronavirus (COVID-19) related situation it may take us longer to respond.

Best wishes,
Understanding Society User Support Team

Hello Tobias,

Our data team is expecting to match the data from the National Energy Efficiency Data-Framework (NEED) to Understanding Society in the first quarter of the year and make it available to users soon after via the ONS Secure Research Service. The first release will contain annual gas and electricity consumption data.

You can find more information on the different levels of data access at:
https://www.understandingsociety.ac.uk/documentation/mainstage/user-guides/main-survey-user-guide/access-levels-explained

Hope this helps
Best wishes
Understanding Society User Support Team