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Support #1510

Website not displaying questionnaires

Added by James Morrison about 2 months ago. Updated about 2 months ago.

Status:
Resolved
Priority:
High
Assignee:
-
Start date:
02/19/2021
% Done:

100%


Description

Hello,

I am trying to access the US questionnaires from this page https://www.understandingsociety.ac.uk/documentation/mainstage/questionnaires However, when I select the relevant wave nothing appears. I suspect there could be an error in displaying drop down information as when I attempted to view submitted syntax and selected the relevant option, nothing appeared. In both cases, selecting the adds a fragment identifier to the URL (a value after #) which is not displaying. Examples - https://www.understandingsociety.ac.uk/documentation/mainstage/questionnaires#wave-10 and https://www.understandingsociety.ac.uk/documentation/mainstage/syntax#syntax-ukhls. Could you please advice whether this is a local issue or an issue with the website? My colleague is experiencing the same issue with the syntax share page so I suspect it is not a local issue.

Thanks!
James

#1

Updated by Piotr Marzec about 2 months ago

  • Status changed from New to Feedback
  • % Done changed from 0 to 50
  • Private changed from Yes to No

Hi James,

unfortunately, we have been experiencing some technical issues with the website causing this, our IT team is trying to fix it. The questionnaires and other documentation are also included in the data package available through the UK Data Service (https://beta.ukdataservice.ac.uk/datacatalogue/studies/study?id=6614 ; mrdoc folder in the zip file). We are very sorry for the inconvenience.

Best wishes,
Understanding Society User Support Team

#2

Updated by Understanding Society User Support Team about 2 months ago

  • % Done changed from 50 to 90

This issue has been resolved

#3

Updated by Understanding Society User Support Team about 2 months ago

  • Status changed from Feedback to Resolved
  • % Done changed from 90 to 100

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