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Support #1467

Website links not working

Added by Leilah Plant-Tchenguiz 2 months ago. Updated 2 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
12/30/2020
% Done:

100%


Description

Hi, I noticed recently that the links on the Understanding Society have stopped working. I am able to search for a variable, but am unable to click on the tabs corresponding to individual waves. I have tried opening the links on two different laptops (both running MacOS) in both Chrome and Safari but nothing happens. Is there a solution to this?

#1

Updated by Leilah Plant-Tchenguiz 2 months ago

Hi, I noticed recently that the links on the Understanding Society have stopped working. I am able to search for a variable, but am unable to click on the tabs corresponding to individual waves. I have tried opening the links on two different laptops (both running MacOS) in both Chrome and Safari but nothing happens. Is there a solution to this?

(Prior to this, I last used the website in mid-November and had no issues with the links. The only changes I have made since are updating my laptop to MacOS Catalina and removing Adobe Flash (which is no longer supported.))

#2

Updated by Alita Nandi 2 months ago

  • % Done changed from 0 to 10
  • Assignee set to Leilah Plant-Tchenguiz
  • Status changed from New to In Progress

Hello,

We are sorry about this and hope to resolve this very soon.

Best wishes,
Understanding Society User Support Team

#3

Updated by Alita Nandi 2 months ago

  • Private changed from Yes to No
#4

Updated by Alita Nandi 2 months ago

The problem has been fixed. Please try again and let us know if you continue to have problems. Please remember to empty the cache of the browser before trying again.

#5

Updated by Alita Nandi 2 months ago

  • % Done changed from 10 to 90
  • Status changed from In Progress to Feedback
#6

Updated by Leilah Plant-Tchenguiz 2 months ago

Thanks, it's working now.

#7

Updated by Alita Nandi 2 months ago

  • % Done changed from 90 to 100
  • Status changed from Feedback to Resolved
#8

Updated by Alita Nandi 2 months ago

  • Assignee deleted (Leilah Plant-Tchenguiz)

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